Shipping policy

We deliver within Singapore only.

Delivery charges

  • Standard delivery: S$20 per order
  • Free delivery for orders of S$300 and above

Delivery is to one address in mainland Singapore. Additional charges may apply for Sentosa and restricted areas, for sites accessible only by stairs (see below), or for redelivery after a missed appointment. We will tell you before charging anything extra.

Delivery times

  • In-stock items: We will contact you within 2 working days of your order to arrange a delivery date. Most deliveries take place within 3 to 10 working days.
  • Pre-order and back-order items: Some products can be ordered while out of stock. Lead times are usually 2 to 6 weeks and depend on the brand's supply. We will tell you the expected date after you order and keep you updated if it changes.

Deliveries are made Monday to Saturday, excluding public holidays. Our delivery partner will confirm a time window with you.

Receiving your order

  • Delivery is only to lift-accessible floors.
  • For maisonettes, delivery is limited to the lift-accessible floor only.
  • For landed homes, delivery is to the first storey (ground level) only.
  • Additional charges apply for delivery to sites accessible only by stairs. Please tell us before delivery so we can quote you.
  • Delivery does not include unpacking, moving items to a specific room, disposal of old items, or installation.

You or someone you nominate (for example your contractor or interior designer) can receive the delivery. If no one will be present, such as at a renovation site, please let us know the access arrangements in advance. In that case, we will leave the items at the agreed location and take photos as proof of delivery and of the condition of the items and packaging. Once delivered, the items are your responsibility.

Whether or not you were present, please inspect the items and tell us within 48 hours of delivery about any damage, missing parts or wrong items (see our Refund Policy).

Self-collection

You may collect your order from any of our showrooms, at Enterprise One or Tradehub 21. Self-collection must be arranged with us in advance. Please email sales@luckykhoon.com.sg with your order number and preferred showroom, and wait for our confirmation that your items are ready before coming down.

Installation

Prices do not include installation unless stated. Installation can be arranged at an extra charge. Gas hobs must be installed by a licensed gas service worker, and PUB (town gas) and LPG versions are not interchangeable, so please make sure you order the correct gas type. Damage or faults caused by incorrect installation by third parties are not covered by us or by the manufacturer's warranty.

Questions

Email sales@luckykhoon.com.sg with your order number.